METHOD OF PAYMENT:
Trumedical Supplies accepts Visa, Mastercard & debit cards. Payment is due upon placement of your website order. All account information will be verified before your shipment is sent. Trumedical Supplies has the right to refuse any order deemed unwanted.
SHIPPING:
Trumedical Supplies only ships In Canada. . Any orders exceeding $300.00 will not be charged standard shipping unless classified as bulk item. All shipping charges will be determined by weight and charged carrier standard rate fees. Next day & 2nd Day air shipment is available at an extra charge. Hazmat fee may also be charged if item deemed hazardous.
PRICING POLICY:
We make every effort to maintain our prices. However, due to manufacturers’ price increases or an occasional typographical error, it may become necessary for us to adjust our prices. In some cases, it may also be necessary to limit purchase quantities.
RETURNS:
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. To arrange for a return, simply call Trumedical Supplies or contact your Sales Consultant. The following conditions must be complied with:
All returns must be accompanied by a copy of your invoice and a reason for the return.
Merchandise must be returned in its original container, unmarked, and properly packaged.
Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a 20% restocking fee.
Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit
(if applicable).
Shipping charges will apply on all returns.
Exceptions:
The following special, customized, or government-regulated items are not returnable:
Opened hand pieces, small equipment, and custom-ordered equipment
Special order items (products that are not ordinarily stock)
Items that cannot be returned to the manufacturer
Expired products
Personalized and imprinted items
Controlled drugs & Hazardous items